Question 1

What type of trips do you design?

Accepted Answer

We design exclusively private, bespoke journeys. Every itinerary is unique — created from scratch based on your interests, travel style, and what the extraordinary means to you. We specialize in honeymoons, family travel, couples getaways, friends trips, multigenerational journeys, corporate travel, and expedition cruises.

Question 2

Can I book just a flight or just a hotel?

Accepted Answer

Our value lies in designing the complete experience. We handle every element of the journey — flights, accommodations, experiences, transfers, restaurants, and logistics — so everything works seamlessly as one cohesive piece.

Question 3

What destinations do you cover?

Accepted Answer

Anywhere in the world. Our clients have traveled to over 115 countries and 400 cities. If the destination exists, we can design an extraordinary journey there.

Question 4

Can you organize trips for large groups?

Accepted Answer

Yes. We have designed journeys for groups of over 300 people with flawless logistics. Whether it’s a multigenerational family celebration, a corporate incentive trip, or a convention, we ensure every detail works for everyone.

Question 5

How far in advance should I contact you?

Accepted Answer

We recommend reaching out at least 2 months in advance. For peak seasons or highly sought-after destinations, planning 4 to 6 months ahead is ideal.

Question 6

How does the payment process work?

Accepted Answer

An initial payment is made as a mutual commitment to begin designing the journey. Service payments are processed via wire transfer or credit/debit card through a payment link. All details are agreed upon transparently before we begin.

Question 7

What if I need to make changes after approving the itinerary?

Accepted Answer

We understand that plans can change. We work with you to adjust whatever is needed, always subject to availability and each provider’s policies. Our priority is that your journey is perfect.

Question 8

Why book with Vilu instead of booking on my own online?

Accepted Answer

Because there is an enormous difference between booking a hotel and designing an experience. We give you access to exclusive benefits not available to the public — upgrades, VIP amenities, private experiences — plus 24/7 support, an itinerary curated by experts, and the peace of mind that someone is taking care of everything for you.

Question 9

What does the itinerary app include?

Accepted Answer

Your complete day-by-day itinerary, flight and hotel confirmations, personalized restaurant recommendations, contact details for every provider, emergency contacts, and the ability to share it with everyone in your group. It works offline.

Question 10

Do you provide support during the trip?

Accepted Answer

Yes, 24/7 support. Your Travel Designer is available throughout your entire journey to handle any situation that may arise. You are never on your own.

Frequently Asked Questions

About Our Journeys

About the Process

About the Experience

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