Frequently Asked Questions
What types of travel do you do?
We only make private luxury tailor-made trips to any place you wish.
We specialize in honeymoons, family travel, romantic travel and group travel.
I want to buy only airline tickets or only hotels or only a component of the trip, can I do it with you?
No, we take care of designing only trips where we design with the complete experience.
Why should you book with Vilu Travel Designers and not online?
When you book with us you will have a personalized attention to plan your trip, you will have 24/7 attention during your trip, you will have your travel itinerary and confirmations in an App where you do not need internet and you will have excellent prices.
How do you manage to provide us with these services and prices?
The Vilu Travel Designers team works hard to develop strong relationships with the best suppliers in the world in order to offer our clients the best.
What is the commission and how does it work?
The commission is a fixed price that depends on the number of people, difficulty of the trip, and the planning required. This number is non-negotiable as the amount of time and effort required is justified by the excellent service provided.
The commission does not represent a real cost to you since everything we save you in time and money is more than the commission paid.
How are payments made?
The main and most transparent way to make payments is directly with your credit card to our suppliers.
There is also the option of making the payment via wire transfer which has no extra cost.
We also have an online banking terminal with an extra cost depending on the type of card.
What happens if I have a problem during my trip?
When you book a trip with Vilu Travel Designers, you are never alone. If you have any problem or doubt, we help you; we are in communication with you during your trip by all possible ways. We have 24/7 attention during your trip.
We are a group of more than 20 people, do you also work with this amount?
Yes, of course. We work for your group travel and adapt it according to your needs.
How do you get unique experiences and travel tips?
Our tips and unique experiences come from our personal experiences in the destinations as well as our learning and courses we take about our travel suppliers, trends and destinations. We also have contact with the right people who can help us get access to the most exclusive experiences or events in the world.
Can you guarantee prices and availability?
The only way prices and availability can be guaranteed is with payment.
